Skip to main content
Manager Manufacturing Technical Support

Manager Manufacturing Technical Support

Manager Manufacturing Technical Support

Req. 4704 Operations at  400 Federal Street,  Andover, MA Posted: Oct 4, 2019

Responsible for technical support of all electromechanical production equipment used to produce Vicor products. The primary objective is to ensure that Manufacturing Operations run at maximum efficiency and output while producing to world class standards.  This includes people management, total productive maintenance management and managing all breakdowns of mechanical, electrical and robotic equipment.

The Technical Support Manager sets the strategic direction for the Technical Support Group through effective goal setting, monitoring and feedback.

The overall purpose of this role is to lead the Tech Support Team to provide both a reactive and proactive, multi-skilled maintenance service on all operations equipment and infrastructure.  Established Key Performance/Process Indicators (KPI’s) will be used to ensure the team is following technical best practices via established standard policies and procedures.  Continuous Improvement practices, training/mentoring team members, highlighting deficiencies and recommending changes are all key requirements of this position.


  • Develop annual Goals and Objectives then drive them to successful completion.  This includes presenting progress updates at the Monthly Operations Report (MOR) meeting.

  • Communicates with employees on a monthly basis through group meetings

  • Provides feedback to the Manufacturing Operations Senior Management Team on Strategic Initiatives for the Tech Support organization.

  • Reviews and Amends Preventive Maintenance intervals for optimal cost and effectiveness

  • Reviews equipment aging to propose replacement/repair options to reduce our exposure as equipment goes beyond its estimated useful life

  • Establish a working environment that promotes continuous improvement and high morale.

  • Must be able to meet schedules and solve daily problems.

The successful candidate will have experience managing/maintaining a highly automated 24X7 operation and will be held accountable for meeting corporate objectives of revenue, product quality, uptime, manpower and cost control.

Minimum Requirements

  •  BS/MS in Engineering or Management or Equivalent Experience
  • Technical background/experience required
  • 5+ years Management experience
  • 5+ years Maintenance/Support Experience
  • 5-10 years in a Manufacturing Environment

Specific Skills

  • Considerable knowledge of Surface Mount Technology, Automated Test Equipment and Practices, Electro-Mechanical Systems (conveyors, controls, etc.), IT systems and controls, Equipment Maintenance Software and Robotics

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Vicor is an Equal Opportunity employer – M/F/Veteran/Disability. 

Vicor endeavors to make the careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 978-470-2900. Or email us to and a member of Human Resources will be in touch with you. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

About Vicor

Vicor Corporation designs, manufactures and markets innovative, high performance modular power components, from bricks to semiconductor-centric solutions, to enable customers to efficiently convert and manage power from the wall plug to the point-of-load. Complementing an extensive portfolio of patented innovations in power conversion and power distribution with significant application development expertise, Vicor offers comprehensive product lines addressing a broad range of power conversion and management requirements across all power distribution architectures, including CPA, DPA, IBA, FPA and CBA.  Vicor focuses on solutions for performance-critical applications in the following markets: enterprise and high performance computing, telecommunications and network infrastructure, industrial equipment and automation, vehicles and transportation and aerospace and defense electronics.

Start Application

See More Jobs

Explore other job opportunities at Vicor