- Duties include operational tasks related to maintenance of Vicor Infrastructure ’which consists of Windows based systems along with Telecommunications and Network components in a highly available fast paced environment.
- Create and maintain documentation related to system configuration, application diagrams, processes, and service records.
- Oversee new and existing equipment, hardware, and software upgrades as it relates to the System Helpdesk environments.
- Coordinate the establishment of processes, run manuals, standard desktop procedures and documentation to insure 7x24 system availability.
- Work outside of normal hours should be expected in addition to a rotating on-call responsibility.
- Manage the daily operations of the desktop environments including MAC (move, add & changes) 25 Frontage and 400 Federal locations.
- Responsible for technical escalations related to both Windows and Network support.
- Establish and maintain metrics (e.g. PC provisioning, Software installs and assigned Daily Checklists) to evaluate the effectiveness of responsibilities.
- This position will report directly to the Help Desk manager and will be a key resource for Windows desktop performance, HP printers and escalate abnormalities to subject matter experts for timely resolutions.
- Collaborate with other infrastructure engineering personnel to assess near- and long-term Infrastructure capacity needs.
- Bachelor's degree in Computer Information Systems, or equivalent experience of a minimum of 5 years in a fast paced Windows and Networking role. (Preferably a generalist with experience in Windows & Network adds moves and change work (MAC)
- Must have experience with Cisco switches and other related products. Also expeirenc with Windows Server.
- Must have demonstrated ability to implement packages that automate or improve the efficiency of computer operation functions.
- Must have experience with image building best package deployment tools, working with Dell imaging is a plus
- Good knowledge of computer hardware, maintenance practices and the associated considerations for systems
- Results oriented. Familiar with best practices for measurement and delivery of data center services.
- Excellent written communications skills
- Strong interpersonal and oral communication skills along with being highly self-motivated and directed, with keen attention to detail & customer focus
- Proactive and change-oriented
- Experience with Microsoft Office tools (Word, Excel, PowerPoint, Outlook) is a necessity.
- Experience with Operations monitoring tools (e.g. Insight, HP Jet Admin etc).
- Experience with Data Protector backup system or equivalent backup product.
- Familiarity with PeopleSoft Job Scheduling
- Able to effectively prioritize tasks in a high-pressure environment with strong customer service orientation.
- Experience working in a team-oriented, collaborative Environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Vicor is an Equal Opportunity employer – M/F/Veteran/Disability.
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Vicor Corporation designs, manufactures and markets innovative, high performance modular power components, from bricks to semiconductor-centric solutions, to enable customers to efficiently convert and manage power from the wall plug to the point-of-load. Complementing an extensive portfolio of patented innovations in power conversion and power distribution with significant application development expertise, Vicor offers comprehensive product lines addressing a broad range of power conversion and management requirements across all power distribution architectures, including CPA, DPA, IBA, FPA and CBA. Vicor focuses on solutions for performance-critical applications in the following markets: enterprise and high performance computing, telecommunications and network infrastructure, industrial equipment and automation, vehicles and transportation and aerospace and defense electronics.Start Application